The Citizens Advocate Office was created in 1973 by an Executive Order signed by Governor Thomas Judge and has been continued by each Governor since.
The Citizens Advocate Office historically answers 15,000-20,000 calls per year from Montanans needing a wide array of assistance. In 2005, nearly 17,000 calls were answered.
The office plays many roles, including serving as the hotline for the Office on Aging, Food Stamps and LIEAP. The Citizens Advocate Office is the best place a person can call with any complaint against state government. The Citizens Advocate and the Assistant Citizens Advocate try to leave no stone unturned to help anyone who contacts the office. The Citizens Advocate Office does not offer legal counsel or advice.
Besides helping people via the telephone, the Citizens Advocate Office is open 8-5 Monday Friday to people who walk into their office in the Montana State Capitol Room 232.
Beginning in 2005, the office has had a web site (http://citizensadvocate.mt.gov) which assists people with their most frequently asked questions and gives them an opportunity to e-mail the Citizens Advocate (firstname.lastname@example.org) with their problem or concern. This has truly made the Citizens Advocate Office open 24 hours a day for all Montanans.